Articles on: Troubleshooting And Faq
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QR Code Not Scanning

Guests can't scan the QR code? Here are the most common fixes.



Common Issues


Screen Too Bright or Too Dark


  • Adjust the iPad's screen brightness for the venue lighting
  • Avoid direct sunlight on the screen — it causes glare


QR Code Too Small


  • Make sure the QR code is displayed large enough to scan from a comfortable distance
  • Guests shouldn't have to press their phone against the screen


Guest's Phone Issues


  • Older phones may not have built-in QR scanning — suggest they download a QR reader app
  • The phone camera needs to be focused on the code — make sure it's steady


No Internet on Guest's Phone


  • The QR code opens a web link — the guest needs internet on their phone
  • If the venue has poor cell service, suggest they connect to the venue Wi-Fi first



Quick Fixes


  1. Increase screen brightness — Brighter screen = easier scan
  2. Clean the screen — Fingerprints and smudges can interfere with scanning
  3. Ensure stable internet — Both the iPad (for uploading) and guest's phone (for viewing) need connectivity
  4. Test it yourself — Scan the QR code with your own phone to verify it works



Prevention


  • Test at the venue — Lighting conditions affect scannability
  • Add a small sign — "Point your camera at the QR code" helps guests who aren't familiar with QR scanning




Updated on: 22/03/2026

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