App Won't Start or Crashes

ALIVE acting up? Here are the most common fixes.

Quick Fixes

1. Force Close and Reopen

1. Swipe up from the bottom of the screen (or double-tap the Home button)
2. Find ALIVE in the app switcher
3. Swipe it up to close
4. Open ALIVE again

2. Restart Your iPad

1. Hold the power button (and volume button on newer iPads)
2. Slide to power off
3. Wait 10 seconds
4. Turn it back on

3. Check for Updates

1. Open the App Store
2. Tap your profile icon
3. Check if ALIVE has an update available
4. Install the update

4. Check Storage

If your iPad is running low on storage, apps can crash.

1. Go to iPad Settings → General → iPad Storage
2. Check available space
3. Free up space by removing unused apps or old photos

Still Crashing?

• Delete and reinstall the app (your data is saved in the cloud — sign back in after reinstalling)
• Check iOS version — ALIVE requires iOS 14.5 or later. Update your iPad if needed.
• Contact support — If nothing works, reach out at support@alive-pic.com with your Device ID and a description of the issue

Related Articles

• System Requirements — Make sure your iPad meets the minimum requirements for running ALIVE

Updated on: 22/03/2026