How to Contact Support

Stuck on something? We're here to help.

How to Reach Us

In-App Support

The fastest way to get help:

Open ALIVE
Look for the Support or Help option in Settings
Send us a message directly from the app

Email

Reach out via email for detailed issues or when you can't access the app:

support@alive-pic.com

What to Include

When contacting support, include these details to speed up resolution:

Your email address (the one you signed up with)
Device ID (found in Settings → Account)
Description of the issue — What happened? What did you expect to happen?
Steps to reproduce — How can we see the issue?
Screenshots — A picture is worth a thousand support tickets

Response Times

Our support team is available 24/7. No matter when an issue comes up — even in the middle of a late-night event — we're here to help.

Pro plan — Priority support. You'll hear back faster.
Basic plan — We'll get to you as soon as we can.

Common Questions We Can Help With

Account and billing issues
Technical troubleshooting
Feature requests
Printing problems
AI effect issues
Template help

Self-Help Resources

Before contacting support, check:

This knowledge base — Your answer might already be here
The troubleshooting articles in this section
The in-app settings — Many issues can be resolved by toggling a setting

We're a small, passionate team. We read every support message and genuinely want to help. Don't hesitate to reach out at support@alive-pic.com — no question is too small.

Updated on: 22/03/2026

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