Effects Failing to Apply

Guest tapped an effect but nothing happened? Here's what might be wrong.

Common Causes

1. No Internet Connection

AI effects require an active internet connection. The photo is sent to the cloud for processing.

Fix: Check your Wi-Fi connection. Try opening a website on the iPad to verify.

2. No Credits Left

If your credit balance is zero, effects can't be processed.

Fix: Add more credits from the web dashboard at photobooth.alive-pic.com/dashboard.

3. Server Issues

Occasionally, the AI processing service might be experiencing high load.

Fix: Wait a moment and try again. If it persists, contact support at support@alive-pic.com.

4. Max AI Tries Reached

If the guest has already used their maximum allowed AI tries for the session, they can't apply more.

Fix: This is working as intended. Max AI Tries is currently fixed at 1. Configurable limits are coming soon.

What Guests See

When an effect fails, ALIVE falls back to the original photo. Guests won't see a blank screen or error — they'll just see their original photo and can try again (if tries remain) or continue with sharing.

Troubleshooting Steps

Check internet — Is Wi-Fi connected and working?
Check credits — Is your balance above zero?
Check settings — Are effects enabled for this event?
Try a different effect — The issue might be with a specific effect
Restart the app — Force close and reopen

Prevention

Monitor your credit balance — Make sure your payment method is up to date so credits are billed automatically
Ensure stable Wi-Fi — Use a dedicated router for your booth
Test effects before going live — Run a test session with AI effects to verify everything works

If effects consistently fail at a specific venue, it's almost always a Wi-Fi issue. Bring your own portable router and create a dedicated network for your equipment.

AI Credits & Pay-As-You-Go Pricing — Learn how credits work and how automatic billing works

Updated on: 22/03/2026

Was this article helpful?

Thank you!