SMS or Email Not Sending

Guests entered their info but didn't receive anything? Here's how to diagnose the issue.

SMS Not Sending

Check the Basics

• Internet connection — Your iPad must be connected to the internet for SMS to work
• SMS sharing enabled — Make sure SMS sharing is turned on in Settings

Check the Phone Number

• Phone numbers must be in a valid format
• International numbers need the country code
• Verify the guest entered their number correctly

Email Not Sending

Check the Basics

• Internet connection — Your iPad must be connected to the internet for email to work
• Email sharing enabled — Make sure email sharing is turned on in Settings

Check Spam

• Ask the guest to check their spam/junk folder
• Email deliverability can be affected by the recipient's email provider

Check the Email Address

• Verify the guest entered a valid email address
• Typos in email addresses are very common

General Troubleshooting

1. Check internet connection — SMS and email require connectivity
2. Verify sharing is enabled — Check that SMS or email sharing is turned on in Settings
3. Send a test — Send a test message to yourself to verify the setup works
4. Check phone/email format — Make sure the guest entered a valid phone number or email address

Still Not Working?

If you've checked everything above and messages still aren't sending, contact support@alive-pic.com for assistance. Include details about the issue (SMS or email, the phone number or email format used, and any error messages you see).

Prevention

• Test before every event — Send a test SMS and email to yourself
• Have a backup — If SMS/email aren't working, QR code sharing always works as a fallback

Related Articles

• Setting Up SMS Sharing — Step-by-step SMS configuration guide
• Setting Up Email Sharing — Step-by-step email configuration guide

Updated on: 22/03/2026