> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://helping.alive-pic.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Subscription Not Activating Paid for a plan but features aren't unlocked? Here's what to check. --- ## Quick Fixes ### 1. Refresh Your Account * Close ALIVE completely (force close) * Reopen the app * Check your plan status on the **web dashboard** at [photobooth.alive-pic.com/dashboard](https://photobooth.alive-pic.com/dashboard) * Your subscription status should update automatically ### 2. Check Payment Status * Open the confirmation email from Stripe * Verify the payment was successful (not declined or pending) * Check your bank/card statement for the charge ### 3. Sign Out and Back In 1. Sign out of ALIVE 2. Sign back in with the same account 3. Your subscription should sync ### 4. Check Internet Connection * Subscription verification requires an internet connection * Make sure you're connected to Wi-Fi --- ## Common Causes * **Payment declined** — Your card may have been declined. Check with your bank. * **Wrong account** — You might have subscribed on a different account than the one you're signed into * **Sync delay** — Sometimes it takes a minute for the subscription to sync. Wait and try again. --- ## Still Not Working? Contact ALIVE support at **support@alive-pic.com** with: * Your **email address** (the one you signed up with) * Your **Device ID** (found in Settings → Account) * A **screenshot** of your Stripe payment confirmation We'll get it sorted quickly. | Subscription issues are rare and usually resolve with a simple app restart. If it takes more than 5 minutes, contact support. --- ## Related Articles * [Managing Your Subscription](/en/article/managing-your-subscription-1x228ku) * [Subscribing to a Plan](/en/article/subscribing-to-a-monthly-or-yearly-plan-y9l29z)