> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helping.alive-pic.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Subscription Management

Everything you need to know about subscribing, changing plans, and managing your billing — all in one place.

---

## How to Subscribe

To subscribe, **purchase a license from our website**:

1. Go to **[alive-pic.com](https://alive-pic.com)**
2. Choose your plan (**Basic** or **Pro**)
3. Select your billing cycle (**Monthly** or **Yearly**)
4. Complete the purchase through the secure checkout
5. You'll receive an email with instructions to get started

You can also subscribe from within the app — when you download ALIVE and try to register a device, you'll be guided through the purchase process.

---

## Plans and Pricing

All prices are **per device**.

| Plan | Monthly Billing | Annual Billing |
| --- | --- | --- |
| **Basic** | $48/mo | $24/mo |
| **Pro** | $72/mo | $36/mo |

### Monthly

* Pay month-to-month, cancel anytime
* Higher per-month cost
* Great for trying ALIVE out

### Yearly

* Pay once per year
* **Save up to 50%** compared to monthly
* Best value for committed operators

---

## Payment & Activation

All payments are processed securely through **Stripe**. We accept major credit and debit cards. Your plan activates **immediately** — no waiting, no manual activation. Stripe sends email receipts for all transactions.

---

## Changing Plans

### Upgrading (Basic → Pro)

1. Go to the **web dashboard** at photobooth.alive-pic.com/dashboard
2. Select **Pro**
3. Complete the checkout
4. New features activate immediately

### Downgrading (Pro → Basic)

1. Go to the **web dashboard**
2. Select **Basic**
3. Pro features remain active until the end of your current billing period

### Changing Billing Cycle

1. Go to the **web dashboard**
2. Select the new billing cycle (monthly ↔ yearly)
3. The change takes effect at the next renewal

---

## Canceling

You can cancel anytime:

1. Go to the **web dashboard**
2. Cancel your subscription
3. Your plan remains active until the end of the current billing period
4. After that, your account is deactivated until you resubscribe

No cancellation fees. No questions asked. Your data (events, templates, effects) is preserved if you resubscribe later.

---

## Tips

* **Go yearly if you can** — The savings are significant over 12 months
* **Subscribe before your first event** — Make sure all features are available when you need them
* **Don't cancel before a big event** — Make sure your plan is active when you need it
* **Check renewal dates** — Know when your next billing cycle starts
* **Check your plan status** — You can always verify on the web dashboard