> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helping.alive-pic.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# SMS or Email Not Sending

Guests entered their info but didn't receive anything? Here's how to diagnose the issue.

---

## SMS Not Sending

### Check the Basics

* **Internet connection** — Your iPad must be connected to the internet for SMS to work
* **SMS sharing enabled** — Make sure SMS sharing is turned on in Settings

### Check the Phone Number

* Phone numbers must be in a valid format
* International numbers need the country code
* Verify the guest entered their number correctly

---

## Email Not Sending

### Check the Basics

* **Internet connection** — Your iPad must be connected to the internet for email to work
* **Email sharing enabled** — Make sure email sharing is turned on in Settings

### Check Spam

* Ask the guest to check their **spam/junk folder**
* Email deliverability can be affected by the recipient's email provider

### Check the Email Address

* Verify the guest entered a valid email address
* Typos in email addresses are very common

---

## General Troubleshooting

1. **Check internet connection** — SMS and email require connectivity
2. **Verify sharing is enabled** — Check that SMS or email sharing is turned on in Settings
3. **Send a test** — Send a test message to yourself to verify the setup works
4. **Check phone/email format** — Make sure the guest entered a valid phone number or email address

---

## Still Not Working?

If you've checked everything above and messages still aren't sending, contact **support@alive-pic.com** for assistance. Include details about the issue (SMS or email, the phone number or email format used, and any error messages you see).

---

## Prevention

* **Test before every event** — Send a test SMS and email to yourself
* **Have a backup** — If SMS/email aren't working, QR code sharing always works as a fallback

---

## Related Articles

* [Setting Up SMS Sharing](/en/article/setting-up-sms-sharing-1cmqz3o) — Step-by-step SMS configuration guide
* [Setting Up Email Sharing](/en/article/setting-up-email-sharing-1x3s0ui) — Step-by-step email configuration guide