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# QR Code Not Scanning

Guests can't scan the QR code? Here are the most common fixes.

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## Common Issues

### Screen Too Bright or Too Dark

* Adjust the iPad's **screen brightness** for the venue lighting
* Avoid direct sunlight on the screen — it causes glare

### QR Code Too Small

* Make sure the QR code is displayed large enough to scan from a comfortable distance
* Guests shouldn't have to press their phone against the screen

### Guest's Phone Issues

* Older phones may not have built-in QR scanning — suggest they download a QR reader app
* The phone camera needs to be focused on the code — make sure it's steady

### No Internet on Guest's Phone

* The QR code opens a web link — the guest needs internet on their phone
* If the venue has poor cell service, suggest they connect to the venue Wi-Fi first

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## Quick Fixes

1. **Increase screen brightness** — Brighter screen = easier scan
2. **Clean the screen** — Fingerprints and smudges can interfere with scanning
3. **Ensure stable internet** — Both the iPad (for uploading) and guest's phone (for viewing) need connectivity
4. **Test it yourself** — Scan the QR code with your own phone to verify it works

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## Prevention

* **Test at the venue** — Lighting conditions affect scannability
* **Add a small sign** — "Point your camera at the QR code" helps guests who aren't familiar with QR scanning

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## Related Articles

* [How QR Code Gallery Sharing Works](/en/article/how-qr-code-gallery-sharing-works-14x6bcq)