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# Print Jobs Not Completing

Photos stuck in the queue? Printer not responding? Here are the common causes and how to fix them.

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## Symptoms

* Print jobs appear in the queue but don't print
* The printer seems idle even though jobs are queued
* Jobs show as "pending" indefinitely

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## Common Causes and Fixes

### 1. Printer Is Offline or Disconnected

* Check that the printer is **powered on**
* Check the **USB cable** — is it firmly connected to both the printer and your computer?
* Check the printer's **status lights** — any error indicators?
* **Fix:** Reconnect the USB cable, power cycle the printer

### 2. Out of Paper or Ink

* Check the **paper tray** — is it empty?
* Check the **ink ribbon** — has it run out?
* **Fix:** Reload paper and/or replace the ink ribbon

### 3. Paper Jam

* Check the printer for **jammed paper**
* Follow your printer manufacturer's instructions for clearing jams
* **Fix:** Clear the jam, then resume printing

### 4. ALIVE Magic Print Lost Connection

* Check ALIVE Magic Print on your computer — is it still running?
* Check that your computer hasn't gone to **sleep**
* **Fix:** Wake your computer, restart ALIVE Magic Print if needed

### 5. Network Connection Dropped

* The iPad may have lost its connection to the print server
* Check Wi-Fi on both devices
* **Fix:** Reconnect to the printer in ALIVE's settings

### 6. Print Queue Stuck

* Sometimes a single failed job can block the entire queue
* **Fix:** Clear the stuck job from the queue in ALIVE Magic Print, then retry

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## Preventive Measures

* **Disable computer sleep** — Set power settings to "Never" during events
* **Monitor paper levels** — Know how many prints your paper tray holds and check halfway through the event
* **Bring spare supplies** — Extra paper, extra ink ribbons, extra USB cables
* **Test before the event** — A full test print confirms everything works

| When troubleshooting mid-event, disable printing temporarily in ALIVE's settings so guests don't keep queuing jobs that won't print. Fix the issue, re-enable printing, then resume.

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## Related Articles

* [Discovering Printers on Your Network](/en/article/discovering-printers-on-your-network-1oo7sk6)
* [Print Quality Issues](/en/article/print-quality-issues-ar080s)