> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helping.alive-pic.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Contact Support

Stuck on something? We're here to help.

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## How to Reach Us

### In-App Support

The fastest way to get help:

1. Open ALIVE
2. Look for the **Support** or **Help** option in Settings
3. Send us a message directly from the app

### Email

Reach out via email for detailed issues or when you can't access the app:

**support@alive-pic.com**

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## What to Include

When contacting support, include these details to speed up resolution:

* **Your email address** (the one you signed up with)
* **Device ID** (found in Settings → Account)
* **Description of the issue** — What happened? What did you expect to happen?
* **Steps to reproduce** — How can we see the issue?
* **Screenshots** — A picture is worth a thousand support tickets

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## Response Times

Our support team is available **24/7**. No matter when an issue comes up — even in the middle of a late-night event — we're here to help.

* **Pro plan** — Priority support. You'll hear back faster.
* **Basic plan** — We'll get to you as soon as we can.

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## Common Questions We Can Help With

* Account and billing issues
* Technical troubleshooting
* Feature requests
* Printing problems
* AI effect issues
* Template help

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## Self-Help Resources

Before contacting support, check:

* This **knowledge base** — Your answer might already be here
* The **troubleshooting articles** in this section
* The **in-app settings** — Many issues can be resolved by toggling a setting

| We're a small, passionate team. We read every support message and genuinely want to help. Don't hesitate to reach out at **support@alive-pic.com** — no question is too small.