> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helping.alive-pic.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Effects Failing to Apply

Guest tapped an effect but nothing happened? Here's what might be wrong.

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## Common Causes

### 1. No Internet Connection

AI effects require an active internet connection. The photo is sent to the cloud for processing.

* **Fix:** Check your Wi-Fi connection. Try opening a website on the iPad to verify.

### 2. No Credits Left

If your credit balance is zero, effects can't be processed.

* **Fix:** Add more credits from the **web dashboard** at [photobooth.alive-pic.com/dashboard](https://photobooth.alive-pic.com/dashboard).

### 3. Server Issues

Occasionally, the AI processing service might be experiencing high load.

* **Fix:** Wait a moment and try again. If it persists, contact support at **support@alive-pic.com**.

### 4. Max AI Tries Reached

If the guest has already used their maximum allowed AI tries for the session, they can't apply more.

* **Fix:** This is working as intended. Max AI Tries is currently fixed at 1. Configurable limits are coming soon.

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## What Guests See

When an effect fails, ALIVE falls back to the **original photo**. Guests won't see a blank screen or error — they'll just see their original photo and can try again (if tries remain) or continue with sharing.

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## Troubleshooting Steps

1. **Check internet** — Is Wi-Fi connected and working?
2. **Check credits** — Is your balance above zero?
3. **Check settings** — Are effects enabled for this event?
4. **Try a different effect** — The issue might be with a specific effect
5. **Restart the app** — Force close and reopen

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## Prevention

* **Monitor your credit balance** — Make sure your payment method is up to date so credits are billed automatically
* **Ensure stable Wi-Fi** — Use a dedicated router for your booth
* **Test effects before going live** — Run a test session with AI effects to verify everything works

| If effects consistently fail at a specific venue, it's almost always a Wi-Fi issue. Bring your own portable router and create a dedicated network for your equipment.

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## Related Articles

* [AI Credits & Pay-As-You-Go Pricing](/en/article/ai-credits-pay-as-you-go-pricing-1a6uukz) — Learn how credits work and how automatic billing works