> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helping.alive-pic.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cannot Connect to Printer

Printing problems? Start here for a quick resolution.

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## Troubleshooting Steps

### 1. Same Network?

The #1 cause of printer connection issues. Your iPad and computer (running ALIVE Magic Print) **must be on the same Wi-Fi network**.

* Check the Wi-Fi network name on both devices
* Make sure they match exactly (watch for 2.4GHz vs 5GHz variants)

### 2. ALIVE Magic Print Running?

Is ALIVE Magic Print actually open and running on your computer?

* Check your computer — is the app open?
* Is your computer awake (not sleeping)?
* Does the app show "Running" status?

### 3. Local Network Permission?

iOS requires explicit permission for ALIVE to discover devices on the network.

* iPad **Settings** → **Privacy & Security** → **Local Network** → ALIVE must be ON

### 4. Firewall?

Your computer's firewall might be blocking connections.

* Add ALIVE Magic Print to your firewall exceptions
* Or temporarily disable the firewall for testing

### 5. Network Isolation?

Hotel and corporate Wi-Fi often isolates devices from each other.

* **Solution:** Bring your own portable router

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## Alternative Connection Methods

If auto-discovery fails, try:

1. **QR Code** — Scan the QR code shown in ALIVE Magic Print
2. **Manual URL** — Enter the print server URL directly

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## Still Not Working?

1. Restart ALIVE on the iPad
2. Restart ALIVE Magic Print on your computer
3. Restart your router
4. Try a different network
5. Contact support at **support@alive-pic.com** with your Device ID

See [Printer Not Found — Troubleshooting](/en/article/printer-not-found-troubleshooting-network-discovery-rq132b) for the full guide.