> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helping.alive-pic.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# App Won't Start or Crashes

ALIVE acting up? Here are the most common fixes.

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## Quick Fixes

### 1. Force Close and Reopen

1. Swipe up from the bottom of the screen (or double-tap the Home button)
2. Find ALIVE in the app switcher
3. Swipe it up to close
4. Open ALIVE again

### 2. Restart Your iPad

1. Hold the power button (and volume button on newer iPads)
2. Slide to power off
3. Wait 10 seconds
4. Turn it back on

### 3. Check for Updates

1. Open the **App Store**
2. Tap your profile icon
3. Check if ALIVE has an update available
4. Install the update

### 4. Check Storage

If your iPad is running low on storage, apps can crash.

1. Go to iPad **Settings** → **General** → **iPad Storage**
2. Check available space
3. Free up space by removing unused apps or old photos

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## Still Crashing?

* **Delete and reinstall** the app (your data is saved in the cloud — sign back in after reinstalling)
* **Check iOS version** — ALIVE requires iOS 14.5 or later. Update your iPad if needed.
* **Contact support** — If nothing works, reach out at **support@alive-pic.com** with your Device ID and a description of the issue

| Most crashes are caused by low storage or outdated app versions. Keeping your iPad clean and ALIVE updated prevents 90% of issues.

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## Related Articles

* [System Requirements](/en/article/system-requirements-1gs2k7j) — Make sure your iPad meets the minimum requirements for running ALIVE